Privacy Policy


At we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Changes are being made on how we will be handling your data to comply with the new General Data Protection Regulation (GDPR).

New Data Protection Legislation is coming in to force in the UK on 25th May 2018. The General Data Protection Regulation (GDPR), is EU wide legislation, and is currently being enacted into UK law and will become the 2018 Data Protection Act.

This legislation will affect every business that handles personal data for clients, customers or staff. Personal data has been defined by the act as ‘any information relating to an identifiable person who can be directly or indirectly identified’.

Information We Collect

The personal data we collect on you will include information relating to your name, address, date of birth, and wider contact details. We will also collect data via your treatment notes which may include information about any relevant health or disability issues. We only collect and retain personal information in order to provide you with a service such as Sports and Remedial Massage or Soft Tissue Therapy.

If you make a booking online or phone us to make a booking we are required to ask for your name, date of birth, address and postcode in order to maintain a professional record of your treatment.

We will ask for a telephone number in order to contact you in case of emergency or if we need to cancel or change your booking time.

This data is potentially shared with third parties such as the clinics within which you are seen: The Coach House clinic, Lavender Heal, Pilatesfit at Vinery Rd Studios, One Life Training or Penn Farm Physio, your GP or with your healthcare provider. You will have been notified of our intention to do this first (except if the data was relevant in an emergency situation).

We will also ask for your email address in order to provide you with appointment confirmations, reminders and receipts. You may choose not to opt into this service.

Personal data will not be kept for longer than is necessary.
We will retain your data and treatment notes for 8 years after your last treatment as specified by our Professional Indemnity Insurers.
In the case of minors records will be kept for 7 years after they reach the age of 18, i.e. until their 25th birthday or until their 26th birthday if the client was 17 when the treatment ended.

You have the Individual Rights under the Data Protection act 2018

  1. To be informed about the personal data we hold on you

2. To access your personal data

3. To object to the processing of your personal data

4. Restrict the processing of your personal data

5. To rectify your personal data

6. To erase your personal data

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a reservation or purchase.
  3. Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information via a tick box on your client history and by which means of communication you wish us to use with you (if at all as you can decline to do this) eg, Email, Post, Txt etc
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

We will take all appropriate technical and organizational steps to protect the confidentiality, integrity, availability and authenticity of your data.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

We will never sell your personal information to a third party.

We will never share your personal information with a third party/parties as part of our service provision to you, without your consent, except when safeguarding issues are raised or if we are required to do so by law.

Upon request, we are able to able to remove some details from your sports massage treatment notes including your email address and telephone number.  Please email Charlie or telephone 01223 521933

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 2018 you have the right to access any information that we hold relating to you. You can exercise your Individual Rights at any time without charge. However, if your request is considered repetitive, unfounded or excessive a reasonable administration fee can be charged.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy by emailing Charlie at or telephone 01223 521933



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